To be eligible for a return or an exchange, your item must be unused and in the same condition in which you received it. Any item not in its original condition, damaged, or missing parts is not eligible. To complete your return, we require a receipt or proof of purchase. This can be in the form of your order number, which can be found on your invoice. Please fill out the Return Merchandise Authorization (RMA) Form attached here to initiate this process. Our return policy is valid for 30 days from the date of purchase. Any item that is returned more than 30 days after delivery is not eligible.
If you ordered the wrong item or if you no longer need the item purchased, please send your item back to us at the address below:
Nantucket Bike Basket Co.
466 Bridgeport Avenue
Shelton, CT 06484
Please provide 5 full business days for us to receive the item, as actual time will vary based on shipping location. If you are shipping an item back to us, please use a trackable shipping service or purchase shipping insurance. We are unable to guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed for the full invoiced price of the item, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.