To be eligible for a return or an exchange, your item must be unused and in the same condition in which you received it. Any item not in its original condition, damaged, or missing parts is not eligible. To complete your return, we require a receipt or proof of purchase. This can be in the form of your order number, which can be found on your invoice. Please fill out the Return Merchandise Authorization (RMA) Form here to initiate this process. Our return policy is valid for all baskets (excluding Final Sale items) 30 days from the date of purchase. Any item that is returned more than 30 days after delivery is not eligible.
Nantucket Bike Basket Co. c/o PF
7750 Industrial Drive
Forest Park, IL 60130
Please provide 5 full business days for us to receive the item, as actual time will vary based on shipping location. If you are shipping an item back to us, please use a trackable shipping service or purchase shipping insurance. We are unable to guarantee that we will receive your returned item.