Contact Us

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United States

(800) 337-9280

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Order Info

We sell wholesale only at this time- sorry for any inconvenience! If you are looking to purchase a basket for yourself, please use our Find a Store tool on our homepage.

Returns & Exchanges:

Items from wholesale orders returned within 15 days will be accepted with a restocking fee and customers are responsible for return shipping to our warehouse. Please email orders@nantucketbikebaskets.com for more information.

Minimums:

We have a $150 minimum opening order & re-order.

Payment Terms:

We sell credit-card-only at this time, and we accept Visa, MasterCard, American Express, and Discover.

Shipping:

Our standard shipping method is FedEx Ground from our warehouse in Connecticut, and all of our wholesale orders within the continental USA ship with free freight. Delivery generally takes 1-5 business days. For questions regarding expedited shipping options or for ground shipping to AK, HI, PR, and VI, please send us an email.

Warranty:

All of our baskets have a 1-year warranty* from the date of purchase. For any questions regarding a warranty, please send us an email and include a photo of the item, when you bought the basket, and where you purchased it.

*Warranty does not cover damage from pet biting or chewing, or damage due to exposure to the elements.